FREQUENTLY ASKED QUESTIONS
We will easily ship any order of any size within a four-hour driving circle of our stores. We do have a full logistics company in house so the longer drives are quoted and scheduled on a case by case basis. Many items are shipped via a courier like Canada Post or UPS, those items go anywhere.
We take a lot of care and do our best to handle our products carefully, many of our products are heavy and awkward to handle so equipment such as lifts and forklifts are used. This often leads to very minor cosmetic scratches or dents that do not interfere with the function of the product in any way. However, if the damage is severe enough we have ways to repair or replace the product. Please Contact Us if your product arrives damaged and we can help.
FOR SURE! Even though we have put a lot of effort into our website to make it easy for you order online, when you call in we will help you with your order and place it for you. Our commitment to you is to make sure you get to talk with a real person and get real help when you need it.
We deal with the best manufacturing companies that make the best products, which means that we carry the best warranties. Each manufacturer carries its own warranty and they all are different. If you have purchased an item and want to find out more about the warranty Head back to your purchased item in the website and scroll down, click Warranty. All warranty information about your product will be listed there. If there is no warranty box please contact us to let us know and we will get it fixed.
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