ordering and payments.

HOW DO I ORDER?

  • To order online anytime day or night, go to our website, then find the product that you would like to purchase. Select the applicable features or options and quantity you desire, then click "Add to Cart” to add the product to your "Cart”.
    • Your "(Shopping) Cart” is where you put all the products you are considering to purchase, before actually purchasing. You can add, remove and change quantities of as many products as you want in your "Cart” without commitment, just like being in a store.
    • Your "Cart” will not display when you add a product to it, you have to select "VIEW CART". There you can see your products, the subtotal (before tax), and also allows you to estimate shipping costs by entering your address if needed. You can also view your "Cart” anytime by clicking the "Cart” button on the top right of your screen which has a shopping cart icon along with the number of items in it.
    • If you want to add more products to your "Cart” while you are in your cart, click the "Continue Shopping” and it will take you back to our product catalogue.
  • To proceed with purchasing the products in your cart, click "Proceed to Checkout” and follow the simple steps that will guide you through the checkout process to place your order. 
    • You will have a chance to review all your order details and leave some special instructions if needed before actually placing your order.
    • Your order is only placed when you click "Submit Order” on the last step after putting in your credit card information.  

HOW DO I GET HELP WITH MY ORDER? 

If you need help with product selection or placing your order, you can.
  • Call us and we will assist you.
  • Fill out our "contact us" form on our website with your email address, phone number and question and we will get back to you as soon as we can.

HOW AND WHEN DO I PAY?

  • Your payment is processed in the very last step of the checkout process.
  • All our prices are in CANADIAN DOLLARS. 
  • We accept VISA, Mastercard and email transfer. See specific details for each below.
  • NOTE: If you have selected E-Transfer, you will need to actually do an E-Transfer to our account. It is not done automatically for you and your order will not be processed until payment has been made although we will call you if there is a problem with the order.

Credit Cards

VISA and Mastercard are accepted for purchases up to $ 20,000.00. A 2% surcharge will be applied for credit card orders over $5000.00. Your card will be charged when you place your order. All transactions are secure and encrypted ensuring your card details and personal info are protected.

Email Money Transfer

Email Money Transfers are accepted for all orders up to $2500. You will receive the required details after your order has been placed to make the E-transfer. Your order will be processed after payment is confirmed and we will call you if there are any problems.

Direct Bank Transfer

Bank Transfers are accepted for large orders. As an alternative to a bank transfer, you can take a certified cheque from your bank to your local TD Canada Trust and deposit it to the account information that you will receive from us after you place your order. Your order will be processed after payment has cleared.

TAXES

All orders are subject to applicable provincial GST, QST or HST based on the shipping address.